Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to Vision Make Studio ("VMS") one-time services, subscriptions, activation/setup work, hosted tools, and other paid services unless a written service-specific agreement states different terms.

2. Recurring subscriptions

You may cancel an eligible recurring VMS subscription at any time through available self-service billing controls or by contacting VMS. A cancellation request stops future renewals after the current paid billing period unless VMS confirms an earlier effective date.

• Your service generally remains active through the paid-through date.
• After that date, recurring access or hosted functionality may be suspended or disabled.
• Cancellation does not normally generate a prorated refund for the unused portion of the current billing period.
• Saved service records may remain available for history, billing, security, or later reactivation.

3. One-time services and projects

For one-time work, refund eligibility depends on how much work has already been performed and what non-recoverable costs have been incurred.

• If VMS has not started meaningful work and no non-refundable third-party cost has been incurred, VMS may approve a full or partial refund.
• Once work has started, VMS may deduct the value of work already completed, setup performed, deliverables provided, and non-refundable third-party expenses.
• Completed, delivered, downloaded, published, or fully performed digital services are generally not refundable except where required by law or expressly agreed by VMS.

4. Activation, setup, and onboarding fees

Activation, setup, onboarding, implementation, or similar one-time fees are intended to cover initial configuration and administrative work. Once that work begins, those fees are generally non-refundable. If setup has not started, VMS may review a refund request based on the circumstances.

5. LinkHub, Smart QR, and hosted tools

If a recurring hosted VMS tool is canceled, it generally remains available through the current paid-through date. After that date, the hosted page, dynamic QR functionality, analytics, menu, Wi-Fi feature, or related access may be suspended or disabled depending on the service.

Where technically and commercially reasonable, VMS may retain the underlying client/service record so the service can be reactivated later without rebuilding everything from scratch. Retention is subject to our Privacy Policy.

6. Failed payments and involuntary suspension

If a recurring payment fails, VMS may retry the payment, notify you, request an updated payment method, or temporarily restrict the affected service. Suspension for nonpayment is not the same as a voluntary cancellation and does not erase amounts already due.

7. Third-party costs

Amounts paid to third parties on your behalf—such as domain registrations, licenses, advertising spend, platform fees, or other non-refundable vendor charges—may not be refundable once committed. VMS will identify material client-paid third-party costs when reasonably possible.

8. Billing questions, duplicate charges, and disputes

If you believe you were charged incorrectly, charged twice, or billed after a valid cancellation date, contact VMS promptly at info@visionmakestudio.com. We will review the billing record and correct verified errors.

We encourage you to contact VMS before initiating a chargeback so we have a reasonable opportunity to investigate and resolve the issue.

9. How to request cancellation or a refund review

Use the available Client Portal billing controls when provided, or email info@visionmakestudio.com from the email associated with your VMS client account. Include the business name, service, and a short explanation of the request.

VMS may request reasonable information to verify the account and transaction before making changes.

10. Legal rights and exceptions

Nothing in this policy limits refund, cancellation, or consumer rights that cannot legally be waived. VMS may also approve exceptions at its discretion when circumstances reasonably justify one. A one-time exception does not change this policy for future transactions.

11. Policy changes

VMS may update this policy as services and billing practices evolve. Changes will be posted with a revised effective date and will apply prospectively unless applicable law requires otherwise.